Vehicle was soiled when picked up. We rented a "Chevy tahoe or identical" from Kayak and acquired a toyota 4runner. Not very similar in my mind - they didnt even have tahoe's.
They didn’t have any self-company options. Soon after getting our paperwork we waited a lot more, given that the man who mentioned he would provide our auto around didn’t truly do this. Sooner or later Yet another employee served us have the car or truck.
Downsides: These persons are crooks. They lied at checkin about the expense of an up grade then charged us triple that quantity. They attempted to charge us for toll expenses after we wouldn't be making use of any toll roadways & planned to charge eight.99 a gallon to let them fill the tank! Stay clear of below !!!
Negatives: The car was filthy and so was the car seat we used. We didn’t really recognize until eventually just after we left. After we pointed it out when we dropped off the vehicle they discounted our bill.
Drawbacks: Wipers had been terrible and brakes and rotors ended up shot which while driving thru moutians in rain helps make for a crappy 7 days. Wish the car were more recent or far better care for.
Negatives: I wound up shelling out TWICE as much as I paid on the web, due to the fact I entered Denver airport as my spot however the car or truck I had been assigned when I paid on line was really at a pickup site forty five minutes through the airport (so no shuttle there, and it had been shut by the point my flight arrived in any case).
Their company is inadequately managed and also a disgrace in all methods customer support oriented. Oh yeah- and I waited inside of a line of three persons for 20 minutes to seek out this out and After i did get try this out to a desk, the lady who was encouraging me was tending to her own mobile phone. I won't ever think about FOX again. On the other hand, Alamo obtained us a auto in The ten moment trip back on the airport and when we arrived, I had keys in 5 mins and was out with the gate on our way in a complete of 10 minutes.
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Cons: Reservation was for downtown Denver, not the airport. Who would have expected that? Hertz wouldn't honor the reservation in the airport. By the point we bought downtown, that they had supplied absent the car I reserved, leaving me stranded.
simply because I wasnt capable to pick it up on time They only gave my car or truck absent without having notifying me whatsoever. There were zero other automobiles to rent in all of Denver so my loved ones needed to travel 3 hours out in their way to pick us up. The customer service people have been Awful and your complete knowledge was a nightmare. I will never use kayak, priceline, or hertz once more
Professionals: Maria, your agent was superb and really accommodating . She definitely built a variance. I'll return
Disadvantages: Completely new car or truck broke down as we were being en route from Denver to Vail. We ended up stranded on side of I-70 for 2.5 hrs. I do Feel they got there as speedily as you possibly can, although. Typically irritated that we had to haggle to get a partial refund instead of a single employee apologized for the inconvenience.
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